Frequently Asked Questions
Webshop
How do I use the Waltti web shop?
The Waltti web shop is an online store shared by all Waltti cities’ public transport services. You can use the web shop to load products onto your travel card, and purchase a personal travel card.
Miten ostan koulumatkatuetun lipun?
Kelan myöntämää koulumatkatukea haetaan verkkohakemuksella OmaKelassa.
Do I need to register on the Waltti web shop?
You can load products onto your travel card by registering and creating a user account on the web shop, but you do not need to register to use the web shop.
Registering will allow you to use all features of the Waltti web shop, as well as any personal benefits.
If you wish to register and create a user account, you can do so via the registration link on the front page.
Waltti mobile tickets
Lipun siirtäminen uuteen puhelimeen
Waltti Mobiilissa kausilipun ja vuorokausilipun voi siirtää uuteen puhelimeen, jos puhelin rikkoontuu tai hajoaa. Kertalippu ei ole siirrettävissä.
Lipun siirto toimii siten, että käyttäjä kirjautuu uudessa puhelimessa Waltti Mobiili sovellukseen samalla käyttäjätunnuksella kuin vanhassakin puhelimessa. Sovellus ehdottaa tällöin automaattisesti lipun siirtoa.
Travel Card
Will registering benefit me?
When you register, you will create a user account where you can see all of your personal information and all of the Waltti services available to you. You can use the account to connect cards to your profile, for example. Once a card is connected to a user account, the card can be loaded directly and there is no need to separately add it. You can also view previous purchases using your account. When logged in, you can also add or remove cards from your account and change your e-mail address or password.
What cards can I load on the web shop?
You can load all personal or multi-user Waltti travel cards on the web shop.
Can I order a new travel card on the web shop?
You can order a personal travel card for yourself or a child under 17 living in the same household.
How long does it take for the card to be delivered?
The travel card will usually arrive at the address you provided within 7-14 days.
How can I start to use a travel card that I bought on the web shop?
If you loaded a value or season ticket onto the travel card when you bought it, the card will be ready to use as soon as it arrives.
Can I buy a multi-user travel card from the web shop?
Only personal travel cards can be purchased from the web shop.
Can I order a travel card for my underage child from the web shop?
You can order a personal travel card for yourself or a child under 17 living in the same household.
I’ve lost my travel card. Can I cancel the card on the web shop and order another one?
You can close your personal Waltti travel card by logging in with strong authentication in the Waltti web shop, for example if the card has been lost. It is not possible to close other persons’ personal cards or cardholder-specific cards.
A closed card cannot be used, and no value or season tickets can be loaded onto it. Closing the card also prevents the use of all tickets linked to it.
You can reactivate the card and the tickets linked to it either by:
- activating the closed card in the Waltti online shop, or
- purchasing a new card at a public transport service point.
You can close the card in the Waltti web shop by selecting Edit (pencil icon) next to the card you want to close.
Payment
What payment methods can I use on the web shop?
You can pay in the Waltti web shop using the payment methods accepted by the public transport authority. Available payment methods may vary by region.
Most commonly, you can pay:
- via online banking
- by payment card
- with MobilePay
- by invoice
- with a commuter benefit
